Terms and Conditions

Pkoik is an online gaming platform operated for users in Bangladesh. By using this website, mobile application, or any of our related services, you automatically agree to the terms and conditions outlined below.

By using any pkoik service, you confirm that you have read, understood, and fully accepted these terms and conditions. If you disagree with any term, please refrain from using the platform.

In this document, "pkoik", "we", or "the platform" refers to pkoik Gaming Services, and "user" or "player" refers to any registered or unregistered visitor.

You must provide accurate and complete information when registering an account on pkoik. Accounts created with false information may be terminated at any time.

• Each individual may operate only one account.
• It is the user's responsibility to keep their account password confidential.
• Sharing or transferring your account to a third party is strictly prohibited.
• All required documents for KYC verification must be submitted correctly.
• If you notice any unusual activity on your account, contact pkoik support immediately.

Pkoik takes age verification very seriously. Users may be asked at any time to submit a national ID card or passport as proof of age.

If an underage account is identified, all transactions on that account will be cancelled and the deposited funds may not be refundable.

Pkoik accepts various payment methods for deposits, including mobile banking, e-wallets, and bank transfers.

• Deposits must be made from the user's own account only.
• Deposits from third-party accounts are not permitted.
• The minimum deposit amount is as determined by the platform's applicable rules.
• All deposits are accepted in Bangladeshi Taka (BDT).
• Once a deposit is successful, your balance will be updated instantly.

KYC verification must be completed before a withdrawal can be processed. Withdrawal requests from unverified accounts may be delayed.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Standard withdrawals are processed within 1–3 business days.
• Additional verification may be required for suspicious transactions.

Pkoik offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which must be read carefully before use.

• The welcome bonus is available to newly registered members and can only be claimed once.
• A specified wagering requirement must be met before bonus funds can be withdrawn.
• Bonus abuse or claiming bonuses across multiple accounts is strictly prohibited.
• Pkoik reserves the right to modify or cancel any promotion at any time.
• Separate terms apply to free spins and cashback bonuses.

All games on pkoik are powered by independently verified RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and fair.

• The dealer's decision is final in all Live Casino games.
• If a game is interrupted due to connectivity issues, our refund policy for the affected bet will apply.
• If a technical fault is detected in any game, the result of that round may be voided.
• Winnings obtained by exploiting software or system errors will not be considered valid.

• Creating or operating multiple accounts.
• Registration using a false identity or fabricated information.
• Abuse of the bonus system or any form of bonus fraud is strictly prohibited.
• Money laundering or illegal financial activity.
• Hacking, cracking, or software manipulation.
• Game-fixing or collaborative cheating with other users.
• Attempting unauthorized access to the pkoik system.

Pkoik believes gaming should be an enjoyable form of entertainment. However, uncontrolled betting can lead to personal and financial problems.

To that end, the following tools are always available on pkoik:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Cap the maximum amount you can lose within a set time period.
• Cooling-Off Period: Account suspension for a set period as a temporary break.
• Self-Exclusion: The option to permanently exclude yourself from the platform.

For more information, visit our Responsible Gaming View page.

Pkoik reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of Terms & Conditions.
• Evidence of fraud or dishonest conduct.
• KYC verification not completed.
• Accounts that have been inactive for an extended period (over 12 months).
• At the user's own request.

Users will be given the opportunity to withdraw any legitimate balance before account closure, unless the account is linked to fraudulent activity.

Pkoik may update these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly.

If you have any questions about these terms or need assistance, please contact us: